Jaala Cusack Principal

Thanks Jaala.

You did a fantastic job and I'll be sure to contact you again when I take my next big block of long service leave!

Kind regards,

I cannot thank you enough.

Jaala - I cannot thank you enough for your positive 'can-do' attitude, with finding us a fabulous tenant for our family home. You restored my faith in estate agency partnerships, although I do still wonder if there are many others out there that can stand up to your professional level of service.

Your focus on the rental market gives you an absolute edge over the rest but, more than that, it is your personal approach to doing business that makes all the difference. Always communicating clearly on progress and never failing to find new ways to reach out to the marketplace. Clear and thorough tenancy checks and going the extra mile with preparing the property for occupation. You set high standards and I feel totally confident that you will ensure the property is handed back to that same level.

I could not be happier with your agency and am delighted to provide this testimonial for whomever you care to share it with.

Many thanks

Sarah managed a property for us prior to becoming a Director of her own agency, in partnership with Jaala.

Last year we had a family emergency that initiated a demanding struggle to cover the financial burden very quickly.

Sarah and Jaala worked tirelessly throug this process by keeping us calm, discussing all issues whilst continuing to thoughtfully maximise/minimise our options throughout. We thank you both most sincerely.

Their dedication, individual skills and professionalism have combined to make Sarah and Jaala refreshing and worthy recipients for the 'Best New Office' Award 2013.

B and L Sedgman

Jaala and Sarah project managed the complete renovation of my unit in Neutral Bay with a level of professionalism and competence that was outstanding. As I don’t live in Sydney, I needed someone on the spot to coordinate the project, schedule all the different trades, check on progress and keep me up to date. Jaala seems to absolutely love managing a big project – she was highly organised, very efficient, fastidious, showed great attention to detail and very tenacious with tracking down elusive items. Her contacts with suppliers and trades people were invaluable and made the job so much easier.

By using her preferred suppliers, sourcing and delivery of all the required materials and services was simple. During the project I was constantly updated with emails, SMS ‘s and photos, the run schedules were regularly updated by email so I knew what was happening each week, and any issues that arose were dealt with immediately. All quotations and invoices were forwarded promptly by email so I could keep track of the finances. The renovation came in pretty much on budget and on time with minimum stress to the owner.

I would highly recommend them to anyone considering major renovations.

Fantastic- well done, Sarah and Jaala! You exceeded my expectations!

I was nervous about engaging a letting agent for my home in Mosman as I had put my heart and soul into renovating it and couldn’t bear to think that it would be rented to uncaring tenants and that once rented, the agents would just sit back and take the fees as I had seen happen when friends went through a similar exercise. I knew from the start that Jaala and Sarah were unique. They showed real interest and understanding when it came to my home. They could see how attached I was to it and knew I was nervous about renting it. They were great at reassuring me and then following up with the most professional and personal attention to detail. This ranged from ensuring that the photography did it justice by supervising the photographer on site, to assisting me in pitching it at the right price, through to getting tenants who were exactly right – a mature professional couple who were going to love the house and living there as much as I did.

I was finally able to relax and leave it to them, reassured that my home was in the very best of hands. Since I moved interstate the communication, personal assistance and attention to detail has continued. I would never return to one of the big agencies – Latham and Cusack represent the “best of the best” – an agency who really does deliver on its promise and offers a customised, thoughtful and personal approach.

Dear Jaala and Sarah

We would like to personally express our sincere appreciation and gratitude for Sarah and Jaala for their assistance and quality of service. In our previous experience, the level of service quality and commitment across real estate agents was variable. This is why it was so refreshing to meet Sarah and Jaala and have them look after our property. We were very impressed with their dedication to the job, responsiveness and generally nice and pleasant demeanour. To Sarah and Jaala, this is just them "doing their job". However their competence, commitment, professionalism and most importantly, reliability was very refreshing and reassuring. If we have any need for property services in the future, we would have no hesitation in turning to Sarah and Jaala, confident that our property is in the best hands.

Jaala has managed a property of mine for since about 2008 and she is by far the best Property Manager I have ever dealt with.

I have absolutely no hesitation in recommending her. I have hired her more than once and find her to achieve great results, be personable and have high integrity.

Over 10 years of working with a range of Real Estate Agents to manage our rental properties, Jaala Cusack is the only one we have worked with who actually delivers on what she promises. Jaala has managed 2 properties for us over the last 4 years, and in that time she has consistently offered a service that provides us with the comfort of knowing we have someone with real professionalism, property expertise and experience "in our corner". The feedback from our tenants on her management has also been excellent, with prompt attention to issues as they arise. She is a pleasure to deal with, has excellent attention to detail, and we would not have the slightest hesitation in recommending her to any prospective Landlord

Hi Jaala,

Thank you so much for the information. What great and attentive service.

Thanks again